The phone call was completely unexpected and was made to my partner and it came from an unexpected source: Ealing Hospital.
I had been referred by someone at Hammersmith, I don't know who but thanks, and the caller wanted to know why I hadn't responded to her letter.
I hadn't received that letter because it had been sent, presumably with a copy to a long since retired GP, to an address I hadn't lived in since 1998.
Thank you for picking up the phone and calling. Suddenly, I felt that someone cared, not only that but another person cared enough to phone us so two people cared! This was a major step forward.